Refund & Cancellation Policy

We want you to be happy with what we build. This policy explains how setup fees, monthly fees, and cancellations work.

Monthly service — cancel anytime

Your monthly hosting and maintenance fee is billed in advance and recurs until you cancel. You can cancel at any time; cancellation stops all future billing. To cancel, email oyzla.ai@gmail.com — we'll confirm and stop the next charge. Monthly fees already paid for the current period are generally non-refundable, since the service (hosting and maintenance) was provided during that period.

Setup fees

Setup fees cover the design and build of your custom tool. Unless your order says otherwise, the setup fee is billed 50% as a deposit to begin work and 50% on completion — once your tool is live and has passed the acceptance checklist agreed in your proposal.

The deposit is fully refundable any time before we begin building. Once we've started, setup fees (including the deposit) are refundable on a pro-rated basis for work not yet performed, at our reasonable discretion. Once a build is delivered, setup fees are non-refundable.

If something's wrong

If a tool we built isn't working as agreed, tell us and we'll fix it — that's what the monthly maintenance is for. We'd always rather make it right than leave you unhappy.

What happens when you cancel

Oyzla AI is a fully managed service — we build, host, and run your tools on our own infrastructure. Cancelling stops future billing and ends the ongoing hosting, operation, and maintenance of your tools. Your own business data and the content you provided remain yours, and any accounts you connected stay under your control.

Contact

Questions, or want to cancel? Email oyzla.ai@gmail.com.